10 Best Ai Customer Support Software With Help Desk Features (2025)

Customer support package is evolving quickly acknowledgment to AI. The devices connected this database harvester accepted thief table capabilities (like ticketing, knowledge bases, and multi-channel support) pinch powerful artificial intelligence to automate responses, assistance agents, and amended customer satisfaction. Below is simply a comparison of immoderate of nan starring platforms, followed by elaborate insights into each. We’ve prioritized AI-first solutions, but besides included a fewer established thief desks that person notable AI features.

1. Freshdesk

Freshdesk is simply a widely-used thief table level that has embraced AI done its Freddy AI suite. It offers omni-channel support (email, chat, phone, social) successful 1 inbox, helping teams negociate inquiries efficiently. Freddy AI powers chatbots and self-service, enabling nan level to automatically resoluteness communal questions – reportedly deflecting up to 80% of regular queries from quality agents. This intends customers get instant answers for FAQs, while analyzable issues are routed to agents pinch adjuvant context.

Freshdesk’s user-friendly interface and beardown automation capabilities make it a celebrated replacement to different large thief desks, particularly fixed its much affordable pricing and a free tier for mini teams.

Beyond AI chatbots, Freshdesk excels astatine halfway ticketing and collaboration features. It includes a squad inbox pinch collision discovery to forestall copy work, SLA guidance to enforce consequence times, and a “thank you detector” that avoids reopening solved tickets. Agents tin stock ownership of tickets crossed departments and divided 1 rumor into sub-tickets for specialized handling, ensuring nary query falls done nan cracks. Freshdesk besides integrates a knowledge guidelines and organization forum for self-service, which Freddy AI tin tie upon to reply customer questions.

Top Features:

• Freddy AI Suite – AI chatbots, automated summons triage, and reply suggestions for agents.
• Omnichannel Ticketing – Unified inbox for email, unrecorded chat, phone, societal media, and WhatsApp support.
• Collaboration Tools – Team Huddle (internal chat connected tickets), shared summons ownership, and supplier collision detection.
• Knowledge Base & Forums – Self-service portal and organization forums, pinch AI to automatically propose applicable articles.
• Workflow Automation – Triggers, SLA policies, and script automations to streamline repetitive tasks.

Who this is bully for: Startups and SMBs looking for an out-of-the-box thief table pinch beardown AI capabilities.

Visit Freshdesk →

2. Algomo

Algomo is an AI-first customer support level focused connected multilingual, automated service. It offers precocious AI agents (chatbots) that tin converse crossed 100+ languages, enabling companies to support a world customer guidelines pinch ease. A standout spot of Algomo is its precocious automation complaint – it claims to grip up to 85% of customer queries without quality intervention. These AI chatbots are trained connected your business’s knowledge (like FAQs, guides, and past tickets) to present accurate, context-aware answers. When a mobility is excessively complex, Algomo seamlessly hands disconnected to a quality agent, ensuring customers are ne'er near stranded. This equilibrium betwixt automation and unrecorded supplier takeover helps companies amended consequence times and restitution while controlling support volume.

In summation to chatbots, Algomo provides a afloat thief table toolkit. It supports omnichannel communication, meaning nan AI and agents tin negociate inquiries from unrecorded chat, email, societal media, and much successful 1 place. Agents get a unified dashboard and real-time analytics connected customer interactions, pinch AI-powered insights highlighting communal issues and areas for improvement. Algomo besides integrates pinch celebrated devices for illustration Slack, HubSpot, and Shopify, fitting into existing workflows.

For deployment, nan level is cloud-based and no-code – users tin create a civilization ChatGPT-like bot for their website successful arsenic small arsenic 4 minutes. Businesses ranging from e-commerce to SaaS person leveraged Algomo to standard support without proportional headcount, acknowledgment to its operation of AI ratio and quality fallback.

Top Features:

• Multilingual AI Chatbots – Converse pinch customers successful complete 100 languages, utilizing NLP to understand and respond appropriately.
• High Automation Rate – Can automate ~85% of regular queries, deflecting tickets and reducing workload.
• Seamless Human Handover – Automatically escalates analyzable issues to quality agents pinch afloat discourse of nan conversation.
• Omnichannel Support – Integrates chat, email, social, and much into 1 level for accordant work crossed channels.
• Analytics & Insights – Real-time dashboards pinch AI-driven analytics connected query types, solution rates, and customer satisfaction.

Who this is bully for: Small and mid-sized businesses (including startups) that request to support world customers aliases precocious volumes pinch constricted staff.

Visit Algomo →

3. Dante (Dante AI)

Dante is an AI-powered customer support instrumentality designed for no-code chatbot deployment. In minutes, businesses tin group up civilization AI agents (chatbots aliases moreover sound bots successful beta) that shake hands customers, reply FAQs, and automate conversations 24/7. Dante’s level emphasizes easiness of usage – you tin create a chatbot trained connected your ain information (like website contented aliases knowledge guidelines articles) and motorboat it without penning immoderate code.

Under nan hood, Dante uses precocious connection models to present human-like responses and study from interactions. The AI agents tin moreover beryllium fixed a civilization persona and reside to lucifer your brand’s voice. With white-label options, nan chatbot widget tin beryllium branded arsenic your own, making it a seamless portion of your customer experience.

Despite being AI-centric, Dante besides covers basal thief table features. It supports multi-channel deployment – for example, you tin merge Dante chatbots into your website, Facebook Messenger, WhatsApp, aliases Slack. The strategy includes precocious insights dashboards to way engagement, solution rates, and areas wherever nan bot mightiness request training. Importantly, Dante allows quality takeover: erstwhile nan AI reaches its limit aliases a customer requests an agent, nan speech tin beryllium transferred to a unrecorded personification smoothly.

Top Features:

• No-Code Chatbot Builder – Quickly deploy AI chatbots trained connected your content, without programming.
• Custom Training & Persona – Upload FAQs, guides, etc., and group nan bot’s tone/style to bespeak your brand.
• Omnichannel Integrations – Ready connectors for WhatsApp, Facebook, Slack, Intercom, and much to prosecute customers connected their preferred channels.
• Analytics Dashboard – “Advanced Insights” connected chatbot performance, customer questions trends, and AI solution rates to continually amended service.
• AI Voice Agent (Beta) – Option to deploy AI sound assistants for telephone support, extending automation to telephone centers (in summation to matter chatbots).

Who this is bully for: Solo entrepreneurs, startups, and SMBs that request a quick, code-free measurement to adhd an AI chatbot to their support.

Visit Dante →

4. Botpress

Botpress is an open-source–origin level and 1 of nan astir developer-friendly options for building AI chatbots and virtual agents. It provides a complete toolkit to design, train, and deploy AI-driven support bots, harnessing nan latest successful ample connection models (LLMs). With Botpress, companies tin trade civilization speech flows utilizing a ocular drag-and-drop studio, aliases pat into pre-built skills and templates for communal support tasks. The level supports integration pinch celebrated AI models (like OpenAI’s GPT-4) and allows “fusion” of these pinch rule-based logic – giving you power complete nan AI’s behavior.

For thief table use, Botpress enables chatbots that tin grip inquiries, reply questions from a knowledge base, and moreover execute guided workflows (for example, troubleshooting steps aliases bid cancellations. The extremity is to intercept and resoluteness customer issues instantly via self-service, and Botpress has been shown to importantly trim nan number of support tickets reaching quality agents.

What sets Botpress isolated is its elasticity and extensibility. It’s an all-in-one AI supplier level that developers and IT teams tin profoundly customize – from integrating pinch immoderate transmission (web chat, Messenger, WhatsApp, etc.) to connecting pinch back-end systems via APIs. It offers speech analytics to understand personification intents and amended nan bot complete time.

Botpress tin beryllium deployed connected unreality aliases on-premises, which appeals to organizations pinch strict information power requirements. The organization version is free, and nan unreality work has a free scheme (with pay-as-you-go usage) which makes experimenting low-risk.

Top Features:

• Visual Conversation Builder – Drag-and-drop interface to creation dialog flows and automate support processes without dense coding.
• LLM Integration – Natively supports plugging successful precocious connection models (OpenAI, Anthropic, etc.) to make bots much conversational and intelligent.
• Omnichannel Deployment – Deploy chatbots connected websites, mobile apps, Facebook, WhatsApp, Slack and much pinch built-in connectors.
• Extensibility & APIs – Highly extensible via civilization code, third-party integrations (CRM, ticketing systems), and an open-source SDK for unsocial requirements.
• Analytics & Training – Conversation logs pinch AI-based study of intents; easy retraining and type power to continuously amended bot performance.

Who this is bully for: Tech-savvy teams, developers, and enterprises that want a customizable AI support bot.

Visit Botpress →

5. Hoory

Hoory is an AI virtual adjunct built to streamline customer communications and thief table workflows. It combines a conversational AI chatbot pinch a full-featured support platform. Hoory’s AI adjunct tin beryllium trained connected your knowledge guidelines and connected to your existing thief center, enabling it to instantly reply customer questions and guideline users to solutions astatine immoderate hour. It supports 120+ languages, showcasing beardown multilingual NLP capabilities retired of nan box.

Businesses tin deploy Hoory’s chatbot connected their website aliases merge it into messaging channels to supply consistent, automated support. Meanwhile, Hoory’s backend provides a unified omnichannel inbox wherever quality agents tin spot each customer conversations (email, chat, WhatsApp, etc.) successful 1 place. The AI tin walk nan speech to an supplier erstwhile needed, aliases moreover assistance nan agents by suggesting answers.

What makes Hoory a robust thief table solution is that it’s not conscionable a chatbot overlay – it includes summons management, workflow automation, and interaction guidance features for illustration a accepted support system.

Top Features:

• AI Support Assistant – Branded chatbot that answers FAQs, handles chats 24/7, and escalates to humans arsenic needed (multilingual and continuously learning).
• Omnichannel Inbox – Unified inbox for unrecorded chat, email, WhatsApp, Telegram, etc., pinch routing and assignments to negociate each support conversations centrally.
• Help Center & Knowledge Base – Built-in thief halfway to big FAQs and guides, which doubles arsenic training information for nan AI adjunct to propulsion answers fro.
• Workflow Automation – Automate repetitive tasks (ticket categorization, assignments, follow-ups) pinch rule-based triggers to summation support squad efficiency.
• Contact Management – Customer profiles pinch speech history, positive tagging and notes, truthful agents person discourse and tin personalize responses.

Who this is bully for: Startups and mini to mid-sized businesses that want to modernize support pinch AI but besides request modular helpdesk functions.

Visit Hoory →

6. QuickBlox

QuickBlox is simply a spot different from others connected this database – it’s chiefly a connection backend (chat, video, voice) platform, but it has precocious added a powerful AI virtual adjunct to heighten customer support interactions. Companies tin usage QuickBlox to build civilization chat applications aliases in-app messaging features, and now pinch SmartChat Assistant, those chats tin beryllium AI-driven.

For example, successful a customer support app built connected QuickBlox, nan SmartChat AI tin instantly reply customer queries by pulling answers from your knowledge base, reducing nan load connected agents. It useful for illustration an AI co-pilot, providing users pinch contiguous responses and moreover assisting quality agents pinch suggested replies. QuickBlox’s AI tin besides execute real-time connection translator during chats, which is simply a immense positive for world support. This intends an supplier and a customer who speak different languages tin pass – nan AI translates messages connected nan fly, breaking connection barriers successful support conversations.

Top Features:

• AI-Powered Chat Assistant – Inbuilt SmartChat adjunct uses generative AI to reply customer questions and propose replies, moving 24/7 wrong your chat app.
• Instant Messaging & Live Chat – Core chat APIs/SDKs to alteration unrecorded support conversations successful your web aliases mobile app, pinch features for illustration typing indicators and publication receipts.
• Voice and Video Support – Ability to escalate chats to sound calls aliases video meetings (e.g., for a virtual consultation aliases analyzable issue), each wrong nan aforesaid platform.
• AI Translation & Tone – Real-time AI translator of messages for multilingual support, positive reside rephrasing devices to thief agents support due connection style.
• Queue Management & Scheduling – Virtual waiting room for chat sessions and options to schedule support calls/meetings, useful for managing precocious volumes aliases appointment-based support.

Who this is bully for: Companies pinch their ain apps aliases platforms that want to embed customer support (chat aliases calls) straight wrong and power nan acquisition end-to-end.

Visit QuickBlox →

7. ada

ada is simply a starring AI customer work automation platform, often described arsenic an “AI agent” for support teams. It enables enterprises to deploy intelligent chatbots that tin resoluteness a ample information of customer inquiries without quality intervention. ada’s spot lies successful its blase earthy connection knowing and its attraction connected personalized, context-aware answers.

Businesses tin link ada to their backend systems (like CRM, e-commerce platforms, etc.), truthful nan AI not only answers FAQs but tin besides execute actions – for instance, checking an bid position aliases resetting a password. According to nan company, ada’s AI chatbots tin automatically resoluteness up to 70% of customer work inquiries erstwhile decently implemented. That tin equate to immense costs savings and faster service. The level is no-code for setup: you train ada by uploading contented (knowledge guidelines articles, transcripts) and defining intents, past nan AI continuously learns from each relationship to improve.

ada is designed for scalability and omnichannel deployment. The aforesaid AI adjunct tin beryllium deployed connected your website, successful your mobile app, connected Facebook Messenger, WhatsApp, and moreover for email aliases sound (phone) support. For voice, ada tin transcribe and understand what customers opportunity connected a telephone and either respond via IVR aliases assistance nan unrecorded supplier pinch answers.

Top Features:

• Advanced AI Chatbot – Highly meticulous NLP that tin grip free-form customer questions and prosecute successful multi-turn conversations to lick problems (not conscionable FAQs).
• Backend Integrations – Connects to your databases and APIs truthful it tin supply personalized answers (account info, bid updates) and moreover execute tasks during nan chat.
• Omnichannel + Voice – Deployable connected web, mobile, social, and supports AI successful email and telephone channels arsenic well, ensuring accordant support crossed touchpoints.
• Continuous Learning – “ada Insights” identifies caller issues and gaps successful content; nan level learns from each relationship and admins tin easy update nan AI’s knowledge to amended solution rates.
• Seamless Agent Handoff – When unrecorded support is needed, ada tin create tickets aliases ping agents connected platforms for illustration Zendesk, Intercom, etc., handing complete nan afloat speech and customer info for a soft transition.

Who this is bully for: Large and fast-growing businesses that grip monolithic support volumes and want to support high-quality work without continually adding headcount.

Visit ada →

8. Intercom

Intercom is simply a well-known customer communications platform, and it has precocious transformed into an “AI-first” customer work solution. It combines unrecorded chat, onboarding guides, and a helpdesk inbox pinch powerful caller AI features. Intercom’s standout AI capacity is Fin – a GPT-4 powered bot that tin instantly reply customer questions by drafting from your existing thief halfway content. Fin acts arsenic an automated tier-1 support rep, deflecting communal queries (Intercom reports it tin resoluteness astir 50%+ of incoming questions connected its own) and passing on only nan analyzable issues to humans.

In summation to Fin AI agent, Intercom offers an AI copilot for your quality support agents: it tin summarize agelong conversations, propose replies successful existent time, and set nan reside of responses pinch 1 click, helping agents activity faster. All these AI features are built straight into Intercom’s Inbox, which intends agents and bots collaborate wrong nan aforesaid threads.

To Features:

• Fin AI Support Bot – A GPT-4 powered chatbot that lives connected your thief halfway and chat, automatically answering customer questions pinch accurate, knowledge-base originated answers.
• AI Copilot for Agents – AI features successful nan inbox that summarize conversations, draught replies, and refine language/tone, speeding up consequence times and ensuring quality.
• Intercom Messenger – A customizable chat widget for web/app pinch interactive apps, articles suggestions, and forms, providing a rich | customer acquisition beyond plain chat.
• Unified Inbox & Ticketing – All conversations (live chat, email, etc.) successful 1 spot pinch assignments, soul notes, collision detection, and follow-up tracking. Includes elastic rules to automate summons prioritization and routing.
• Product Tours & Outbound – Ability to nonstop proactive messages and guided tours in-app, useful for customer onboarding and reducing support queries by educating users.

Who this is bully for: Startups, SaaS companies, and SMBs that want to connection conversational support pinch a polished personification experience.

Visit Intercom →

9. Zendesk

Zendesk is simply a seasoned successful nan customer support package space, and it has importantly ramped up its AI capabilities to stay a leader successful nan AI era of support. As a full-fledged thief desk, Zendesk offers multi-channel ticketing (email, web, phone, chat, social), a robust knowledge base, organization forums, and each nan analytics and workflow devices expected of an endeavor solution.

On apical of this, Zendesk AI now includes features for illustration Answer Bot (an AI that suggests knowledge guidelines answers to customers successful chat aliases email), Intelligent Triage (which uses AI to observe intent, language, and sentiment of tickets to auto-route and prioritize them), and AI-powered article recommendations for agents. Recently, Zendesk introduced generative AI capabilities: for example, agents tin get AI-suggested reply drafts to tickets and automatic speech summaries, which thief grip queries faster. These are built from Zendesk’s monolithic dataset of customer work interactions, truthful they are tuned for support scenarios out-of-the-box.

Top Features:

• AI-Powered Answer Bot – Provides customers pinch instant answers from your knowledge guidelines connected web, mobile, and email; tin resoluteness communal questions without supplier involvement.
• Intelligent Triage & Routing – Automatically tags and routes tickets by topic, sentiment, and urgency utilizing AI, ensuring nan correct squad gets each summons and SLAs are met.
• Agent Assistance – AI suggests consequence macros and article links to agents, and tin draught replies aliases summarize agelong tickets, boosting supplier productivity.
• Omnichannel Suite – Complete support crossed email, unrecorded chat, voice, WhatsApp, and more, unified successful 1 interface pinch afloat customer discourse and speech history.
• Extensibility and Integrations – Rich app marketplace and APIs to link pinch CRM, engineering tools, e-commerce platforms, etc., positive workflow automation for approvals, escalations, and different civilization processes.

Who this is bully for: Mid-size to endeavor companies pinch established support operations that require reliability, scalability, and precocious customization.

Visit Zendesk →

10. Netomi

Netomi is an AI level specifically focused connected customer work automation and summons resolution. Unlike a accepted thief desk, Netomi useful alongside your existing ticketing strategy (like Zendesk, Salesforce, etc.) arsenic an AI furniture that tin automatically resoluteness incoming issues. It’s often described arsenic a “virtual agent” that continuously learns. Netomi’s AI tin publication and understand inbound emails aliases chat messages, fig retired what nan customer needs, and nonstop backmost a applicable solution aliases action – without quality involution successful galore cases.

When Netomi’s AI resolves an issue, it tin adjacent nan summons successful your thief table and update nan CRM pinch nan relationship details, conscionable arsenic a quality supplier would. If it can’t lick nan issue, it will escalate it to a human, but often aft doing inheritance activity for illustration categorizing nan rumor aliases pulling up applicable info to assistance nan agent. Netomi besides provides a dashboard for administrators to train nan AI, show occurrence rates, and reappraisal immoderate low-confidence answers (so you stay successful power of nan AI’s output).

Top Features:

• AI Ticket Automation – Automatically interprets and resolves customer inquiries (especially complete email and chat) without supplier input, aliases provides suggested responses for supplier approval.
• Omnichannel Deployment – Works crossed email, unrecorded chat, societal media, and messaging apps; customers get instant work connected immoderate transmission and extracurricular business hours.
• Human-in-the-Loop – Seamless handoff to quality agents via integration; nan AI populates nan summons pinch applicable info and its attempted answer, truthful nan supplier has discourse to return over.
• Continuous Learning & Analytics – Dashboards to way solution rate, AI assurance levels, and training devices to thatch nan AI caller topics aliases correct it, improving complete time.
• Integrations – Pre-built integrations pinch celebrated thief desks (Zendesk, Salesforce Service Cloud, etc.) and CRMs, making it easy to adhd AI capabilities to your existent support workflow.

Who this is bully for: Enterprise and ample customer support teams that woody pinch immense volumes of tickets and want to dramatically trim consequence and solution times done automation.

Visit Netomi →

The Bottom Line

The devices supra show really integrating artificial intelligence – from smart chatbots to agent-assist features – tin amended efficiency, consistency, and readiness of support. Whether you’re a mini business looking to supply instant answers connected a fund (using devices for illustration Freshdesk, Algomo, aliases Hoory), aliases an endeavor aiming to offload monolithic summons volumes to virtual agents (with solutions for illustration Ada aliases Netomi), there’s an action tailored to your needs.

When evaluating these platforms, see factors for illustration easiness of implementation, integration pinch your existing systems, and nan equilibrium betwixt automation and quality touch that fits your work strategy. Adopting an AI-powered thief table instrumentality tin empower your squad to present faster support and attraction connected what matters astir – keeping your customers happy.